Shipping
All products found on the online store are custom made. We will custom make your order according to your specifications and usually dispatch it within 1-2* business days. We will send a Confirmation Email when your order has been dispatched. Our freight partners are Australia Post, TNT, Fast Way & Toll. Delivery times vary depending on your location but generally allow 2-7 days for shipping. If you require your goods by a certain date, please contact our support team so that we can arrange this for you at an additional charge. *Please Note: Any delivery, completion date or time stated are estimates only and we cannot be held liable for any consequences whatsoever for any delay to such times.
Returns Policy
All products are conditionally guaranteed by Lloyd Sign Co for a period of 30 days. If you are unsatisfied with the quality of a product, please contact our Support Team and we will arrange to refund, replace or repair it. Quality and customer satisfaction are important values of Lloyd Sign Co. You may be asked to return the product to us for inspection and/or send photos so that we can conduct further quality control investigations to ensure another fault does not occur. This guarantee does not cover general wear and tear or issues arising from abnormal use.
Change of Mind
Due to the custom nature of our products, we are unable to offer a refund or exchange if you change your mind.
Incorrect Information
We cannot provide a refund or exchange where a typing error has occurred by the customer when ordered via our website. For this reason, we will email you a preview of your artwork to approve. Please ensure all spelling, prices and information is correct prior to approval. Our system is set up to automatically process your order as soon as it is placed, we cannot make any changes or cancel your order after it has been approved. Where you receive an incorrectly spelt product from us, and the error has been made on our behalf, we will either refund the product or reprint the product and post it to you free of charge. Please contact our Support Team if this occurs.
Faulty Products
You will be entitled to a refund or exchange under Australian Consumer Law if the product: Is not of acceptable quality; Is not fit for a particular purpose that is expressly stated; or Does not match the description. You may be asked to return the product to us and/or send photos for inspection. A product will not be deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use. Where you believe you have received a faulty product, please contact our Support Team as soon as possible to arrange a refund or exchange.